Refunds & Returns Policy

Ebony Curls Refunds and Returns Policy


On-Time Delivery

Always check the seller’s On-time Delivery guarantee time and make sure your desired delivery date falls within this time-frame.

You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page or submitting a support ticket. Please note that you can only open one dispute per order.

Returns & Refund

Any product delivered to you that fails to match our suppliers description is eligible for a refund. You can also work out a solution that is agreeable to both you and the ant of our partner stores and/or Ebony Curls.

Domestic Returns

All products on the Ebony Curls platform and our partner stores is covered by our US Domestic Returns policy. These goods can be returned domestically, as long as they are unused, in original packaging and in perfect condition.

Guaranteed Genuine

On Ebony Curls all suppliers offer Guaranteed Genuine products.

All Guaranteed Genuine products have been verified by Ebony Curls. Should you still receive a counterfeit product, you will get a full refund (shipping costs included).